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Prilosec OTC® is dedicated to providing results that improve the lives of our customers. We are the number-one doctor-recommended acid reducer and the number-one pharmacist-recommended OTC heartburn medicine.† Prilosec OTC works by shutting down many of the pumps in the stomach that produce excess acid. It's also clinically proven to block heartburn for 24 hours, and satisfaction is guaranteed.* If you are not completely satisfied with your purchase of Prilosec OTC, we’ll give you your money back. Refunds are limited to only 1 (one) refund request on 1 (one) any size package of Prilosec OTC per household. For any questions regarding usage and dosage, please contact P&G Consumer Support.
Checklist
To receive your full money-back refund, you will need to provide the following:
Mail to:
Prilosec OTC Guarantee PO Box 900057 El Paso, TX 88590-0057 |

† Wolters Kluwer: Acid Reducer Category
Pharmacy Times, OTC Supplement, 2009: Prilosec OTC—Antacids/Heartburn
* ADDITIONAL TERMS:
Limit one refund per household. Valid on one Prilosec OTC 14-count package, Prilosec OTC 28-count package, or Prilosec OTC 42-count package. USE OF MULTIPLE ADDRESSES OR PO BOXES TO OBTAIN ADDITIONAL REFUNDS IS FRAUD AND MIGHT RESULT IN PROSECUTION. MULTIPLE SUBMISSIONS WILL NOT BE ACKNOWLEDGED OR RETURNED. Your request must be postmarked within 60 days of the purchase date on the original receipt. This guarantee is limited to the purchase price and excludes any incidental or consequential damages, taxes negligence, strict liability, or any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion might not apply to you. This guarantee gives you specific legal rights and you may also have other rights, which vary from state to state. This form must accompany your request. If UPC and valid original receipt are not included in the request for refund, the purchase price will not be refunded. Reproduction, sale, trade, or purchase of this form or proof of purchase is prohibited. Proof of purchase must be obtained from product purchased by you. No requests from groups, clubs, or organizations will be honored. Please allow six to eight weeks for delivery. All the information you give us will be kept private and will not be sold to any other company. For details of our privacy policy, please visit www.pg.com/privacy.html.
Offer is valid for U.S. residents only. ‡ Void in Maine.
![]() | Satisfaction guarantee offer applies to specially marked packages and displays only. It's possible with Prilosec OTC. |
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